Our policies

Cancellation policy

Cancelling or moving a booking

Plans change, we get it. Each session is reserved just for you, so we ask for a little notice when you need to change it.

We'll always be fair

Life happens. If something genuinely unexpected comes up, please let us know as soon as you can. Any waiver is at our discretion.

Feeling unwell?

If you have a cold, blocked sinuses or an ear problem, hyperbaric sessions aren't advisable. Let us know before your session and we'll help you rearrange.

Running late

If you arrive late we'll do our best, but your session may need to be shortened so the next client isn't kept waiting. The full price still applies.

If we need to cancel

If we ever have to cancel (for example, an equipment issue), we'll let you know as soon as possible and offer you a new time or a full refund for that session.

Terms & conditions

Terms & conditions

By booking a session, buying a package, gift card or membership, you agree to these terms. Please read them alongside our cancellation policy above and privacy policy below.

1. About us

NextGen Wellness is run by NextGen Wellness Limited, a company registered in England and Wales (company number 17077950). Our registered address and clinic is Saw 3, Prow Park, Treloggan Business Park, Newquay, TR7 2SX. You can contact us at hello@nextgenwellness.co.uk or on 07867 967369.

2. Our therapies

Hyperbaric oxygen therapy (HBOT) and red light therapy are offered as complementary wellness therapies. They are not medical treatment and are not intended to diagnose, treat or cure any condition. They should never replace advice or treatment from your GP or other healthcare professional. If you have a medical condition, please speak to your doctor before starting.

3. Health and safety

• Before your first session you must complete our health and consent form honestly and in full. Please tell us straight away if anything changes, including medication, pregnancy, illness or injury.
• We may decline, postpone or stop a session if we believe it isn't safe or suitable for you. If we do this before your session starts, you won't be charged.
• Please follow our preparation guidance (sent with your booking confirmation), including what to avoid before your session.
• Please tell us immediately if you feel any discomfort during a session.
• We may refuse a session to anyone who appears to be under the influence of alcohol or drugs.

4. Age

Clients must be 18 or over, or 16 to 17 with written consent from a parent or guardian, who must also be present at the clinic during the session. We don't offer sessions to anyone under 16.

5. Bookings and payment

Bookings are made online through our booking system or by contacting us. Prices are as shown on our website at the time you book. Payment is taken when you book or at the clinic, as shown at checkout.

6. Packages

• Starter packages are for new clients only, limited to one per person. They are valid for 1 month from purchase, and 12 and 20-session packages for 2 months. Sessions not used in that time expire.
• Packages are non-refundable (apart from your cooling-off rights in section 8). You can exchange unused sessions for other sessions of equal value, or transfer them to someone else. Just let us know.
• Where we offer payment by instalments, all instalments must be paid for the package to remain valid.

7. Gift cards

Gift cards are valid for 12 months from purchase and can be used on single sessions. They can't be used on packages or memberships, exchanged for cash or refunded (apart from your cooling-off rights in section 8). Unused balances can be passed on to someone else.

8. Your 14-day cooling-off period

If you buy a package, membership or gift card online, by phone or by email, you have 14 days from the date of purchase to change your mind and cancel for a refund. Tell us by email or phone within that time.

If you ask us to start your sessions within the 14 days and then cancel, we'll deduct the value of the sessions you've used, charged at our standard single-session price, and refund the rest. We'll refund you within 14 days of you telling us, using the same payment method.

9. Your belongings

Please don't bring valuables into treatment rooms. Belongings are left at your own risk.

10. Our responsibility to you

We provide our services with reasonable care and skill. We are not responsible for losses that weren't foreseeable, or for losses caused by information on your health form being incomplete or inaccurate. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or anything else that can't be limited by law. Your statutory rights are not affected.

11. Changes and the law

We may update these terms from time to time. The version on this page when you book or buy applies. These terms are governed by the law of England and Wales.

Membership terms

Memberships

These terms apply on top of our general terms above. You'll also sign a short membership agreement when you join.

Billing and minimum term

• Memberships are paid monthly by card, collected automatically on the same date each month.
• There is a 2-month minimum term. After that, your membership rolls monthly until you cancel.
• To cancel after the minimum term, give us one month's notice by email to hello@nextgenwellness.co.uk. Your sessions and perks continue until the end of your notice period.
• Your 14-day cooling-off rights (section 8 above) apply when you first join.

Your sessions

• Your sessions refresh each month on your billing date. Unused sessions roll over for one month, then expire.
• Membership sessions are for your own use and can't be transferred or exchanged for cash.
• Unlimited red light (Ultra) means one red light session a day.
• Any HBOT session can be upgraded to 90 minutes for an extra £20. Extra sessions are available to members at a discounted rate of £45 for a 60-minute HBOT session and £15 for red light (90-minute HBOT £65).
• Our cancellation policy applies to membership bookings. A late cancellation or no-show counts as a used session.

Member perks

• Perks depend on your plan, as shown on our memberships page, and are available while your membership is active and paid up.
• Where included, your free oxygen mask and mask bag are given once, when you join.
• Friend perks: one friend per month, and it must be a different friend each month. Each friend can only use a friend pass or friend code once. They're for people new to NextGen Wellness, have no cash value and can't be combined with other offers. Friends must complete our health and consent form like any other client.
• We may change or withdraw perks with 30 days' notice.

Pausing your membership

If illness or injury stops you using your membership, you can pause it for up to one month, with a supporting note such as a GP or physio letter. Billing stops during the pause, and your minimum term is extended by the same amount of time.

If a therapy isn't suitable for you

If your health and consent form shows a therapy isn't suitable for you, we'll cancel your membership. You'll get a full refund if you haven't had a session yet, or a refund for any unused sessions if you have. The minimum term doesn't apply in this case.

Missed payments

If a payment fails, we'll get in touch. Bookings may be paused until it's paid. If payment is still outstanding after 14 days, we may end your membership.

Price changes

We'll give you at least 30 days' notice of any price change. If you don't want to continue at the new price, you can cancel before it takes effect, even if you're still in your minimum term.

Ending a membership

We may end a membership if these terms are seriously or repeatedly broken, for example ongoing missed payments or misuse of member perks. We'll always talk to you first.

Privacy policy

How we look after your information

NextGen Wellness Limited (Saw 3, Prow Park, Treloggan Business Park, Newquay, TR7 2SX) is the data controller for the personal information we hold about you. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and are registered with the Information Commissioner's Office (ICO registration number ZC189621). If you have any questions about your data, email hello@nextgenwellness.co.uk or call 07867 967369.

What we collect

• Contact and booking details: name, email, phone number, your appointment history, session preferences and the services you've bought, collected through our booking system and website contact form.
• Health information: the answers on your health and consent form. This is special category data, and we treat it with extra care.
• Membership details: your plan and signed membership agreement.
• Payment details: billing information. Card payments are handled securely by our payment provider, and we never see or store your full card number.
• Under-18s: for clients aged 16 to 17, the name and contact details of the consenting parent or guardian.
• Referral information: if you use a friend pass or friend code, the name of the member who referred you.
• Messages: anything you send us by email, phone, text or social media.
• Website data: see our cookie section below.

Why we use it, and our lawful basis

• To provide your sessions and manage your bookings, packages and membership: to fulfil our contract with you.
• To check therapies are safe and suitable for you: with your explicit consent, given on your health and consent form.
• To send booking confirmations and reminders, and to reply to your enquiries: to fulfil our contract with you, and our legitimate interest in providing a good service.
• To check in after your session and ask for feedback: our legitimate interest in looking after our clients.
• To send news and offers: where you've opted in, or, as an existing client, about our own similar services (you can opt out when you book and at any time after). Every email has an unsubscribe link, and you can also just tell us.
• To keep financial records: to meet our legal obligations.

Who we share it with

We never sell your data. We only share it with trusted providers who help us run the business, under contracts that require them to keep it safe:

• Acuity Scheduling (bookings, packages, memberships and appointment emails)
• Our payment provider (card payments)
• Jotform (health and consent forms and membership agreements, stored securely)
• Google (secure storage of records)
• Squarespace (our website)
• Our accountant, and authorities where the law requires it

Some of these providers store data outside the UK. Where they do, appropriate safeguards are in place, such as the UK's approved data transfer agreements or adequacy regulations.

How long we keep it

• Client and booking records, including health forms: up to 7 years after your last visit, for financial record-keeping and in case of any questions or claims about your care.
• Marketing preferences: until you unsubscribe.
• Contact form enquiries: up to 2 years from the date of enquiry.

Your rights

You have the right to access the information we hold about you, have it corrected, ask us to delete or restrict it, object to how we use it, and receive a copy to take elsewhere. Where we rely on your consent, you can withdraw it at any time. However, we can't provide hyperbaric or red light sessions without a current health and consent form. To use any of these rights, email us. We'll respond within one month.

Keeping it safe

We use reputable, UK GDPR-compliant platforms with secure, password-protected access, and payments are encrypted. Health forms are stored in secure, access-controlled systems. Only the NextGen Wellness team can see them, and only when needed to look after you.

Cookies

Cookies are small text files placed on your device when you visit a website. Our website is hosted on Squarespace and uses:

• Essential cookies: needed for the site and our Acuity booking system to work, and to keep the site secure. These can't be switched off.
• Analytics cookies: set by Squarespace to show us, in aggregate, how visitors use the site, such as which pages are visited most.
• Third-party cookies: set by Squarespace (privacy policy) and Acuity Scheduling (privacy policy).

We do not use advertising cookies, social media tracking pixels or other marketing cookies. When you first visit, our cookie banner lets you accept or decline non-essential cookies, and you can change your choice at any time in your browser settings. Blocking essential cookies may stop the website and booking system working properly. For more, see the ICO's guidance on cookies.

Complaints

If you're unhappy with how we've handled your data, we'd appreciate the chance to put it right, so please talk to us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Last updated: October 2026